After-Sales Service

The warranty runs for 3 months from the date of receipt by the Customer. The warranty does not cover damage to products caused by an accident, misuse or abuse, a modification, an attempted repair, negligence following purchase, or normal wear and tear.

Before returning the product, you can send an email to info@roomservice.fr with a photograph of the piece and a note on how it was damaged, so that we can assess whether the product can be repaired.

Once the need to repair your piece has been established, please return it by post together with the product concerned to Room Service at the address below:

ROOM SERVICE - 52 Rue d'Argout, 75002 Paris – France

On receipt of the product returned to the after-sales service, if it can be repaired or exchanged, Room Service will send the product back to you within 2 to 3 weeks, except in exceptional cases where the repair requires longer.

Should the faulty product returned to Room Service prove impossible to repair, an identical product will be sent if one is available, or the product will be refunded if it cannot be repaired.

These provisions apply only in the event of a proven defect; they do not apply where the fault results from improper handling or from any other action by the Customer that damages the product.

Room Service will determine whether or not the piece is faulty. It may be repaired or exchanged. Where the warranty does not cover the damage, a quotation will be drawn up and the repair will be charged to you.

If your gold-plated piece loses its shine, it can be re-plated. This service is charged at €40.

To exercise the legal warranties, you can contact the after-sales service at info@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.

You can also contact the after-sales service for advice on using and caring for the Products.

Note:

To offer the best possible browsing experience, Room Service pays particular attention to the presentation of the products offered on the Website. Because of the color settings of each computer, the colors of the products shown in the photographs on the Website may differ slightly from their true colors.

Furthermore, as these are artisanal creations, items may show irregularities of finish, differences in format and/or in the shade of the stones inherent to this type of making, which cannot be considered defects. Room Service cannot be held liable for such differences and the validity of the order cannot be affected by them.

The photographs, graphics and descriptions of the products offered for sale are indicative only and are in no way binding on Room Service. Customers may obtain further information by contacting Room Service by telephone.