FAQ

Size

Bracelets

Bangles, bracelets and cuffs come in one size and have been specially designed to suit every type of wrist.

 

Necklaces and Long Necklaces

Necklaces and long necklaces come in one size. The length and width of the necklaces vary from model to model. Please refer to the product description on each listing.

 

Rings

To make sure your ring fits your finger perfectly, we recommend using the tools below:

 

Ring size conversion chart

France	49	49.5	50	50.5	51	52	53	53.5	54	54.5	55	55.5	56	57	58	58.5	59	60
UK	J	J ½	K	K ½	L	L ½	M	M ½	N	N ½	O	O ½	P	P ½	Q	Q ½	R	R ½
US	4 ¾	5	5 ¼	5 ½	5 ¾	6	6 ¼	6 ½	6 ¾	7	7 ¼	7 ½	7 ¾	8	8 ¼	8 ½	8 ¾	9

 

 

Finger measuring tool

We recommend using a tape measure to measure your finger.

Measure the circumference of your finger in mm.

This measurement corresponds to your ring size.

If you are between two sizes, we recommend choosing the larger one.

You can also order our ring sizer here (please create an account to access it).

Please note that if the size is not right once ordered, we can resize your ring if needed, or exchange it (see the return conditions).

Ring size	Finger circumference in mm	Ring diameter in mm
49	49	15.61
50	50	15.92
51	51	16.24
52	52	16.56
53	53	16.88
54	54	17.2
55	55	17.52
56	56	17.83
57	57	18.15
58	58	18.47
59	59	18.79
60	60	19.11

 

 

 

For any question about sizes, please do not hesitate to contact us by email at info@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.

  

Jewelry Care

To preserve the quality of your jewelry, remember to store each piece separately.

 

Gold-Plated or Silver

For gold-plated or Silver jewelry, we advise against wearing it while you sleep, bathe or play sports. Also avoid contact with perfume and cosmetics. The patina that coats the jewelry tends to fade over time. This is the result of perfectly natural wear. How quickly this patina fades depends on how you care for your jewelry.

 

The Stones

Take care to protect your stones from knocks and scratches.

 

Silver

Silver jewelry oxidizes naturally on contact with air and moisture. To keep its shine and remove oxidation, we recommend cleaning your jewelry occasionally with a special polishing cloth. To keep your jewelry from oxidizing too quickly, store it in a sealed pouch away from the air.

 

The Threads

We advise against bathing while wearing jewelry that includes threads, as this weakens them and may dull the colors.

 

For more information, you can reach us at serviceclient@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.

 

Repairs

We recommend contacting the point of sale where you made your purchase.

If it was the e-shop, you can send your request by email to serviceclient@roomservice.fr or reach us on +33 (0)1 77 11 27 24.

 

Your jewelry carries a free 3-month warranty from the date of receipt by the Customer. This warranty does not cover damage to products caused by an accident, misuse or abuse, a modification, an attempted repair, negligence following purchase, or normal wear and tear.

 

Before returning the product, please send us an email at serviceclient@roomservice.fr with a photograph of the damaged piece, the invoice and a note on how it was damaged, so that we can assess whether the product can be repaired.

 

Once the warranty period has passed, our after-sales service can repair your piece at your expense where possible. We will provide you with a quotation for your approval before any repair.

 

For any question about repairs, please do not hesitate to contact us by email at serviceclient@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.

 

Shipping

ZONES

Room Service ships to the following countries:

France and the French Overseas Territories

Europe:

Zone 1: Germany, Belgium, Luxembourg, Netherlands.

Zone 2: Austria, Spain (excluding specific territories), Portugal (excluding specific territories), United Kingdom, Ireland, Italy.

Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland.

Zone 4: Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.

 

If your country is not listed, please do not hesitate to contact us: serviceclient@roomservice.fr

 

LEAD TIMES

Room Service does everything possible to prepare orders as soon as they are received. Orders are prepared and then shipped from our site in Paris, France. If your order is placed Monday to Friday, it will generally be processed and shipped within 48 hours, unless we tell you otherwise. An email will be sent to you confirming that the order has been processed and shipped.

 

Shipments are handled by Colissimo with signature for mainland France, and by a local partner for the euro zone: Chronopost, Mondial Relay, DPB, DHL, Fedex, UPS. Delivery takes 1 to 10 business days depending on the country.

 

This average time is an estimate and may vary slightly according to the delivery country chosen and to shipping conditions beyond the control of Room Service.

 

The various delivery options are offered to you when you complete your shopping cart.

 

COSTS

Shipping costs and times vary according to the delivery address.

Shipping is free on any order of €500 or more delivered in mainland France, and €900 or more delivered internationally, with the code “livraisongratuite” which must be entered when ordering.

 

Zone	Cost*	Shipping method	Delivery time
Paris	Free	In-store pickup**	Next-day delivery to the boutique for any order placed Monday to Friday before 12pm
Mainland France	€6.90	Colissimo with signature	1 to 3 business days
French Overseas Territories	Zone OM1: €12.70 Zone OM2: €18.60	Colissimo with signature	5 to 10 business days, depending on the destination country
European Union	Zone 1: €8.10 Zone 2: €9.30 Zone 3: €10.40 Zone 4: €11.90	Colissimo with signature	3 to 7 business days, depending on the destination country
European Union	€15	Local partner	24 to 48 business hours
Rest of the World	€15	Local partner	1 to 3 business days

 

*Shipping costs and times vary according to the delivery address.

** An email will let you know when your piece is available.

 

The Overseas Territories shipping zones:

Zone OM1: Guadeloupe (including Saint Barthélemy and Saint Martin), Martinique, Réunion, French Guiana, Mayotte and Saint Pierre and Miquelon.

Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands.

 

The European Union shipping zones:

Zone 1: Germany, Belgium, Luxembourg, Netherlands.

Zone 2: Austria, Spain (excluding specific territories), Portugal (excluding specific territories), United Kingdom, Ireland, Italy.

Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland.

Zone 4: Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.

 

For other territories, please contact us: serviceclient@roomservice.fr or by telephone on +33 (0)1 77 11 27 24

 

TRACKING

When the order ships, you will receive an email telling you that your order has been sent. You can then follow your order using the carrier's tracking link.

If you are not there at the time of delivery, the carrier will where applicable leave a delivery notice setting out how and by when the parcel may be collected, the delivery then being deemed to have been made. You undertake to follow the carrier's instructions so that the order is actually delivered.

 

For any question about delivery, please do not hesitate to contact us by email at serviceclient@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.

 

Returns & Exchanges 

You have a withdrawal period of fourteen (14) business days after receiving your purchase. To exercise it, please fill in the withdrawal form, downloadable here, and send it by post together with the product concerned to Room Service at the following address: ROOM SERVICE - 52 Rue d'Argout, 75002 Paris – France

 

Before returning the product, and so that we can handle your request as well as possible, please send an email to serviceclient@roomservice.fr with a photograph of the damaged piece, the invoice and a note on how it was damaged. We can then assess whether the product can be repaired.

 

Room Service will issue the refund within fourteen (14) days of the date of receipt of the returned Products, provided that the return conditions have been met and the return of the Products has been validated by Room Service on receipt. The refund covers the amount of the Products including tax. It will be made using the same method of payment as the one used for your purchase.

 

RETURN CONDITIONS

The following return conditions must be met without exception:

 

• Items must be returned in their original condition, with the original packaging intact;
• Items must not have been worn;
• Items must be returned within 14 days of the date of receipt by the Customer. 

 

RETURN SHIPPING COSTS

Goods are returned at your own expense and risk (we therefore advise you to declare the value of the goods and to take out insurance covering those risks). We recommend returning them by registered mail.

 

Under Article L. 221-18 of the French Consumer Code, the Customer has a right of withdrawal which may be exercised, without reason and free of charge, within fourteen (14) business days of delivery of the order, in order to return one or more of the Products ordered and be refunded

 

For any question about product returns and exchanges, please do not hesitate to contact us by email at serviceclient@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.

 

After-Sales Service

 

Our warranty runs for 3 months from the date of receipt of the product by the Customer. The warranty does not cover damage to products caused by an accident, misuse or abuse, a modification, an attempted repair, negligence following purchase, or normal wear and tear.

 

Before returning the product, please send us an email at serviceclient@roomservice.fr with a photograph of the damaged piece, the invoice and a note on how it was damaged, so that we can assess whether the product can be repaired.

 

Once the need to repair your piece has been established, please fill in the after-sales service form, downloadable here, and send it by post together with the product concerned to Room Service at the following address: ROOM SERVICE - 52 Rue d'Argout, 75002 Paris – France

 

On receipt of the product returned to the after-sales service, if it can be repaired or exchanged, Room Service will send the product back to you, at your expense, within 2 to 3 weeks, except in exceptional cases where the repair requires longer.

Should the faulty product returned to Room Service prove impossible to repair, an identical product will be sent if one is offered in the catalog, or the product will be refunded if it cannot be repaired.

These provisions apply only in the event of a proven defect; they do not apply where the fault results from improper handling or from any other action by the Customer that damages the product.

 

Room Service will determine whether or not the piece is faulty. It may be repaired or exchanged. Where the warranty does not cover the damage, a quotation will be drawn up and the repair will be charged to you. 

 

For any question about the after-sales service, please do not hesitate to contact us by email at serviceclient@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.

 

You can also contact the after-sales service for advice on using and caring for the Products.

 

Payment

Payment on our site is made in a secure environment.

 

Credit and debit cards

All credit and debit card transactions are processed by the payment provider Adyen, a secure online payment gateway that encrypts bank card details in a secure environment.

Payment can be made with the following credit cards: Visa, Mastercard and American Express. Payment can also be made with the following debit cards: Visa Electron and Maestro (provided that the Customer's card can be used for online purchases).

 

PayPal

Payment can also be made via PayPal. If you choose this option, you will be redirected to the PayPal site. Once signed in, we recommend checking the amount shown before clicking on “Pay now”. Once you have confirmed your payment you will be redirected to roomservice.fr

 

Payment by cheque or money order is not accepted.

 

For any question about payment, please do not hesitate to contact us by email at serviceclient@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.

 

 

Points of Sale

You can view the list of our points of sale here.

 

 

My Account

 

If you create a personal account on Roomservice.fr, your purchases will be made easier:

• Your personal details are saved from one order to the next,
• You can create your wishlists
• You will receive special offers
• Your order history is kept and you can easily download your purchase invoices.

 

For any question about your account, please do not hesitate to contact us by email at serviceclient@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.

 

 

Our Jewelry

Our jewelry is made from artisanal materials, so items may show irregularities of finish, differences in format and/or in the shade of the stones inherent to this type of making, which cannot be considered defects. Room Service cannot be held liable for such differences and the validity of the order cannot be affected by them.

 

To offer the best possible browsing experience, Room Service pays particular attention to the presentation of the products offered on its site. Because of the color settings of each computer, the colors of the products shown in the photographs on the Website may differ slightly from their true colors.

Furthermore, the photographs, graphics and descriptions of the products offered for sale are indicative only and are in no way binding on Room Service. You may obtain further information by contacting Customer Service by telephone.

 

For any question about your piece, please do not hesitate to contact us by email at serviceclient@roomservice.fr or by telephone on +33 (0)1 77 11 27 24.